Datenschutzerklärung

Privacy Policy

This Privacy Policy explains how LumiGoal ("the Site", "we", "our", or "us") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from lumigoal.co.uk (the "Site") or otherwise communicate with us (collectively, the "Services"). For the purposes of this policy, “you” and “your” refer to users of the Services, whether you are a customer, website visitor, or any other individual whose information we process under this policy.

Please read this Privacy Policy carefully.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the updated version on the Site and revise the “Last Updated” date accordingly.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information from various sources as described below. The information we collect and how we use it depends on how you interact with us.

In addition to the specific uses listed below, we may use your information to communicate with you, improve the Services, comply with legal obligations, enforce our terms, and protect our rights and the rights of others.

Information We Collect

Information You Provide

Information you submit directly through the Services may include:

  • Contact information: name, address, phone number, and email

  • Order information: billing/shipping address, payment confirmation, email, phone

  • Account details: username, password

  • Purchase information: items viewed, added to cart, purchased, reviews

  • Customer service information: messages or communications with us

Information We Collect Automatically

We may collect certain usage data using cookies, pixels, and similar technologies. This may include:

  • Browser/device information

  • IP address

  • Interactions with the Site

  • Pages visited, time spent, and purchase activity

Information from Third Parties

We may receive information from partners such as:

  • Shopify (e-commerce operations)

  • Payment processors

  • Logistics and fulfilment partners

  • Advertising and marketing platforms

How We Use Personal Information

We use your personal information for purposes including:

  • Order fulfilment: processing orders, payments, shipping, returns

  • Customer communication: updates, support, confirmations

  • Marketing: sending offers or personalised content

  • Fraud prevention: detecting and preventing fraudulent activity

  • Service improvement: analysing performance and optimising user experience

These uses rely on legal bases such as contract fulfilment, legitimate interest (GDPR Art. 6(1)(f)), and compliance with legal obligations.

Cookies

We use cookies to operate and improve the Site. Disabling cookies may affect functionality.
For more details, you may refer to Shopify’s cookie documentation.

Disclosure of Personal Information

We may share your personal data with:

  • Service providers (payment processors, fulfilment centres, IT providers)

  • Marketing and advertising partners

  • Business partners and affiliates

  • Legal authorities when required

  • In the event of a business transfer (e.g., merger or acquisition)

Children’s Privacy

Our Services are not intended for children under 16, and we do not knowingly collect personal information from minors. If a parent or guardian believes a child has provided information, they may contact us to request deletion.

Data Security and Retention

We take reasonable measures to secure your data, although no system is entirely secure.
We retain information only for as long as necessary to meet business, legal, or contractual requirements.

Your Rights

Depending on your jurisdiction, you may have rights including:

  • Access to your data

  • Correction or deletion

  • Data portability

  • Withdrawal of consent

  • Objection to processing

  • Opt-out of marketing

To exercise these rights, contact us at the email below.

International Users

Your data may be transferred to and processed in countries outside your residence.
We rely on safeguards such as Standard Contractual Clauses (SCCs) for international transfers.

Contact Us

If you have questions or want to exercise your privacy rights, please contact: